We will refund any unused balance in your Unutilised Account if your Account is suspended or removed under the following circumstances: (a) Due to our failure to provide the Services, (b) Upon receiving Instructions from any government or regulatory authority.
If a Contest is abandoned, we will refund the Pre-Designated Amount paid by you as per the Terms outlined here. Should we receive instructions from a relevant government authority to deactivate your Account, we will process a refund of the amount in your Unutilised Account to the original payment source, after accounting for applicable processing fees.
If our Services become unavailable due to factors outside our control, such as natural disasters, war, terrorism, civil unrest, or any other 'Force Majeure Event," we reserve the right to cancel any Contest and refund the Pre-Designated Amount.
In a Paid Contest with up to 4 Users where all participants select the same teams (including the same Captain, Vice-Captain, and Backup), the Pre-Designated Amount will be refunded to all Users once the match begins.
For Paid Contests with 5 or more Users, where all Users select the same teams, the Prize Pool will be equally distributed among them.
In the case of a refund request for the amount deposited in your Unutilised Account, it will be processed minus applicable GST (28%), which will not be refunded per government regulations.